Business IT Solutions That Fit Any Budget
IT Solutions: Just The Essentials
Small Business IT Solutions with Enterprise Features
“Simplicity in IT” – It’s what we believe at Advantex. Solutions that are creative, budgetable and fit even the tightest IT budgets. Essential Care is designed for the organization that needs to ensure that professionals are in the background monitoring and maintaining their mission critical infrastructure in a model where escalation services and projects are paid for on an as needed basis. Under standard reactive “Break/Fix” agreements, something has to break before your provider can fix it. That means unnecessary and costly downtime for your users! With an Essential Care agreement, you get the benefits of Advantex’s enterprise technology platform of tools and automated proactive NOC services. Your environment is documented, monitored, patched, and protected proactively by seasoned industry professionals. When there’s an issue or a new project, our engineers are available and ready to support you with guaranteed response times. It’s the best of both worlds, the tools and services you need with the flexibility your budget demands.
Same Page Business Reviews
Regular communication between your key personnel and our account management team is crucial to achieving your IT objectives. Advantex will regularly perform Business Reviews with your team to insure we are on the same page. Our goal is to insure that your IT resources are synced with your business objectives. We manage and review IT budgets, vulnerability threats, SLA performance, Help Desk performance, and upcoming business initiatives.
Dedicated Account Management Team
Our team communicates and functions as an extension of your organization. Total Care clients have the advantage of being assigned dedicated Account Managers, and Technical Account Managers (TAM). Your Account Manager is responsible for ensuring that your IT business objectives are being achieved. Your Technical Account Manager is responsible for all aspects of technology within your organization as well as communicating your needs and objectives to the rest of our technical staff.
Advantex handles your IT so you can focus on your business!!!
Essential Server Management
Proactive management of your server environment. Advantex supports your servers whether they are in the cloud or on your premise with 24/7/365 monitoring and patching. We support a wide range of technologies including Microsoft Servers, Microsoft Exchange, Microsoft SQL, VMware, and HyperV.
Essential Desktop Management
Proactive management of all your desktop environment including Microsoft patching, and leading third party application patching is included.
NOC (Network Operating Center)
Most companies say they “monitor” your network, but there’s not very many that have a dedicated NOC team staffed around the clock every day of the year monitoring your environment. Advantex does all this and more.